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Buying a stairlift FAQ's

Buying a stairlift can be quite overwhelming. We've put together a list of common questions that our customers often ask us to help you out.

We hope that most of your questions will be answered here, but if you have any other questions that aren't covered, please don't hesitate to call one of our knowledgeable advisors at 0808 175 4400.

  • What are the benefits of a stairlift?
    Stairlifts provide a safe and convenient way for individuals with mobility issues to access different levels of their home. They can help individuals maintain independence and regain the freedom of their own home.
  • How much does a stairlift cost?
    The cost of a stairlift varies depending on several factors such as the type of staircase, the length of the staircase, and the features included. At Homelife Stairlifts, we offer a free consultation to provide an accurate quote based on your needs. Call us on 0808 175 4400 to book a no-obligation assessment today.
  • How do I know if a stairlift is right for me or my loved one?
    To determine if a stairlift is right for you or your loved one, consider factors such as mobility, safety, and the ability to navigate stairs comfortably and independently. You can also talk to one of our trained stairlift specialists, who can talk you through your needs or arrange a free home assessment who can recommend the best solution for your needs.
  • Are stairlifts safe to use?
    Yes! Homelife Stairlifts are considered safe to use and are equipped with numerous safety features such as seatbelts, sensors, and emergency stop buttons. Safety is standard with a Homelife stairlift.
  • Can my family still use the stairs?
    Homelife Stairlifts take up minimal space on the staircase, with the chair and footrest folding up when not in use leaving plenty of room for your family on the stairs. The rail is usually mounted on the stairs rather than the wall, so there is no need to modify the structure of the home.
  • How much weight can a stairlift carry?
    Our stairlifts are designed to carry 125kg and are tested to BS EN 81-40:2020 - European safety standard - Specification for powered stairlifts
  • Can a stairlift be used outdoors?
    Yes! Our Synergy straight stairlifts are designed for outdoor use, with weather-resistant materials and protective covers to prevent damage from the elements.
  • How much electricity does a stairlift use?
    Not a great deal, it uses a much as a small T.V. set on standby.
  • What happens during a power cut?
    All Homelife stairlifts are battery powered and in the event of a power cut they can be used for up to 15 trips. So you’ll never be stuck in an emergency.
  • What happens if my stairlift breaks down?
    Homelife stairlifts are designed to be very reliable; however should you have any problems contact us and our network of engineers can visit and solve the issue quickly.
  • How much space does a stairlift take up?
    Stairlifts take up minimal space on the staircase. The chair, arms and footplate can be folded up when not in use, leaving ample space for others to use the stairs. Call our team on freephone 0808 175 4400 for more information on our range of stairlifts.
  • How long does it take to install a stairlift?
    The installation time for a stairlift varies depending on the type of staircase and the complexity of the installation. However, most installations can be completed in a few hours, some even within an hour so you won't have to wait to enjoy your home safely again.
  • Can a stairlift be customized to fit my home's décor?
    Yes, Homelife Stairlifts offers a variety of customizable options such as upholstery, rail colours, and more to match your home's décor.
  • What is the warranty on a stairlift?
    Homelife Stairlifts offers a comprehensive warranty that covers all parts and labour for one year. We do, however, offer various packages that offer extended cover for greater peace of mind. Contact our team on 0808 175 4400 for more information.
  • How do I clean and maintain my stairlift?
    Homelife Stairlifts recommends wiping down the rail and chair with a clean, damp cloth regularly. They also recommend scheduling annual maintenance to ensure optimal performance and longevity of the stairlift. Call our team of experts on 0808 175 4400 for information on caring for your stairlift.
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