We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR).
Why we gather your information.
In order for us to provide you with the best possible service and experience, we may gather the following personal information from you when you use Acorn Stairlifts products or services:
Contact details: This includes your name, email address, telephone number, and physical address, which enables us to communicate with you directly.
Transaction information: We collect details of the products and services you purchase from us, including any service plans.
Payment information: We may require your debit card or bank account details to process payments for any products and/or services you purchase from us.
Installation and service history information: We may store details related to the installation of our products in your home or property, as well as any services or repairs provided.
Customer service information: We keep a record of any queries or complaints that you may contact us with through email, phone, or app-messaging features.
We don't share your information.
When you provide us with your first name, last name, telephone, and email, we will collect and store this information in a secure and confidential manner. We will only use this information to contact you regarding our services, promotions, and special offers. We will never sell or share your personal information to any third party without your explicit consent.
We use industry-standard security measures to protect your personal information from unauthorised access, alteration, or misuse. All personal information you provide is encrypted and securely transmitted using secure socket layer (SSL) technology.
Rights to your personal information
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. You have the right to request access to your personal information, to correct or delete it, or to object to its processing. To exercise any of these rights, please contact us using the contact information provided below.
Updated 31st March 2023.
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